We always loved flying from Jacksonville, it’s quick and easy to get in and out at the airport.
So we were not surprised when we read this press release about the customer service at Jacksonville Airport, Florida.
Jacksonville International Airport’s Customer Service
Recognized as Among the Best in the Industry
Two New Surveys Show JAX Providing World-class Service
Jacksonville International Airport (JAX) has earned top rankings for providing some of the aviation industry’s best customer service and overall passenger satisfaction in 2009, according to two recently released surveys.
In a J.D. Power & Associates study that measures overall airport satisfaction, JAX ranked No. 4 among all U.S. airports with fewer than 10 million annual passengers. Six factors – assessed through 27 specific attributes – are examined as part of the survey to determine overall customer satisfaction. They include: airport accessibility, baggage claim, check-in/baggage check process, terminal facilities, security check, and food and retail services.
In addition, JAX was ranked the 4th best airport in North America in a survey of participating airports by Airports Council International (ACI). The ACI Airport Services Quality (ASQ) passenger survey, a leading industry benchmarking tool, is used by many airports as one of the key performance indicators of an airport’s service.
In the same ACI survey, JAX ranked No. 5 in the world among airports with five to 15 million annual passengers.
“Congratulations to the entire JAX team, including Jacksonville Aviation Authority staff, the Transportation Security Administration, airlines and airport vendors,†said JAA Chair Deborah Pass-Durham. “2009 continued to be a tough year for airports, and for JAX to maintain such high levels of customer service is truly a source of pride for this region.â€
